Preventing System Failure or Preventing Negative Outcome

IT companies, media, research firms and user forums all seem to have different statistics on the likelihood of system failure. “Did you know that nearly 9% of computers crash per day? Some of these are fatal with 35% of crashes resulting in loss of data!” Does this mean that in an office of ten people using ten computers, one of those computers will likely crash on any given day?

The Spin of System Failure Rates

    Statistics about failure rates are, in our opinion, less about the actual numbers than they are about awareness. The fact is, there are no infallible devices on the market, no network is impenetrable and no data is 100% safe from loss. It doesn’t matter what the stats say, system failures occur, sometimes without warning. The only question is: are you aware of the risk and will you be ready to deal with the outcome?

    SentinelAgent recently launched its SA DIPS offering; a data recovery protection plan that offers the user a chance to protect themselves not from the system failure itself, but from the outcome of system failure: data loss and high costs. It would be misleading of SentinelAgent to claim that SA MaaS or SA DIPS can prevent failures. We don’t prevent system failures, we help prevent outcome.

    Does Cost Outweigh the Risk?

    One of our users approached us recently in a total panic. “I’ve been backing up all our files on this hard drive and when we turned it on today, the network didn’t recognize the drive anymore! We can’t access the backup! We’ve tried everything. This drive is dead!” Our first question: “Do you have an SA DIPS certificate?” Answer: “No, why would we? $75.00 per year doesn’t seem worth it because we had all our files backed up.” Our second question: “Have you looked into a data recovery attempt?” Answer: “Yes, they’re quoting us over $1,000.00 to get our data back!” Well there you go. You thought you were bulletproof, you cheaped out and now you have a $1,000 invoice on your hands.

    The risk of that drive failing was so remote, nobody gave it a second thought. But the risk was there! What’s the difference what the odds are? We promise you won’t care what the odds of system failure are if it happens to you. Just like the lottery! The fact is: it happened! Now what?!

    This is why we’re positioning ourselves as “helping preventing outcome”. The outcome in this example is that out of the blue, a critical drive failed, data was lost, and an expensive recovery attempt was the only recourse. Had this user monitored their drive, perhaps they would have been warned of pending doom. Moreover, if this user had simply invested in completely hedging their risks, the event might still have happened, but at least they wouldn’t have been hit with a huge bill to fix it.